Terms of Service

Auntie NY Counseling provides culturally affirming mental health services for individuals, couples, and families, including:

• Individual Therapy: One-on-one sessions for adults addressing anxiety, depression, trauma, identity, and life transitions
• Couples Therapy: Relationship counseling for intercultural couples, faith-integrated support, and communication skills
• Family Therapy: Intergenerational healing, extended family dynamics, and culturally grounded family support
• Specialized Services: Religious trauma recovery, identity exploration, community support navigation
• Telehealth Sessions: Secure video therapy sessions for clients in North Carolina

Licensure: Naaila Moumaris (Auntie NY) is a Licensed Clinical Mental Health Counselor Associate (LCMHCA) in North Carolina (License #[License Number]).

Cancellation Procedures

• 24+ Hours Notice: No charge. You may reschedule or cancel without penalty
• Less Than 24 Hours Notice: You will be charged the full session fee
• No-Show: Missing a session without notice results in a full session fee charge

How to Cancel

• Email: hello@auntieny.com
• Phone/Text: (919) 555-0123
• Online Scheduling Portal: [Link to scheduling system]

Exceptions

We understand emergencies happen. If you experience a genuine emergency (illness, family emergency, crisis), please contact us as soon as possible. We will work with you on a case-by-case basis.

Note: Insurance companies do not reimburse for missed appointments. Late cancellations and no-shows are your financial responsibility.

By participating in telehealth sessions, you acknowledge and agree to the following:

What is Telehealth?

Telehealth involves the use of secure video conferencing technology to provide mental health services remotely. Sessions are conducted via HIPAA-compliant platforms (Zoom for Healthcare, Doxy.me).

Benefits of Telehealth

• Convenience and accessibility from home or private location
• Reduced travel time and costs
• Flexibility for clients with mobility or scheduling constraints
• Continuity of care during illness, travel, or emergencies

Risks and Limitations

• Technology Issues: Internet disruptions, audio/video delays, or technical failures may occur
• Privacy Concerns: You are responsible for ensuring your environment is private and secure
• Emergency Situations: Telehealth may not be appropriate for crisis situations requiring immediate intervention
• Non-Verbal Cues: Some therapeutic information may be harder to observe via video

Your Responsibilities for Telehealth

• Use a private, secure location where you cannot be overheard
• Use a reliable internet connection (avoid public Wi-Fi)
• Ensure your device has working camera, microphone, and speakers
• Provide your physical location at the start of each session
• Provide emergency contact information
• Have a backup plan in case of technology failure (phone number for audio-only session)

Geographic Restrictions

North Carolina Only: Due to licensure requirements, telehealth services are only available to clients physically located in North Carolina at the time of the session.

As your therapist, I commit to:

• Provide Competent Care: Deliver evidence-based, culturally affirming therapy
• Maintain Confidentiality: Protect your privacy in accordance with HIPAA and ethical guidelines
• Be Punctual: Start and end sessions on time
• Communicate Clearly: Explain treatment approaches, policies, and expectations
• Respect Your Autonomy: Honor your values, beliefs, and goals
• Refer When Appropriate: Provide referrals if your needs exceed my scope of practice

Voluntary Termination (By You)

You may end therapy at any time. We encourage you to discuss your decision with your therapist to ensure a smooth transition and provide referrals if needed.

Termination by Therapist

I reserve the right to terminate services if:

• You are not benefiting from therapy or need a different level of care
• There is a conflict of interest or dual relationship
• You engage in threatening, abusive, or harassing behavior
• You repeatedly miss appointments or fail to pay for services

In the event of termination, I will provide referrals to other qualified providers and offer a final session to discuss the transition.

We may update these Terms from time to time. Updated Terms will be posted on this page with a new "Last Updated" date. Your continued use of services after changes are posted constitutes acceptance of the updated Terms.